Effective date: September 22, 2023, in Québec CA
Last update: July 29, 2025

Hello, welcome to Ostéopathie et Thérapie du Sport Marie-Claude Dion.

This privacy policy describes how we collect, use, disclose and protect your personal information when you interact with our website.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR ) and the Quebec Privacy Act (2022).

Let’s get straight to the point: here’s what you need to know.

This site uses WordPress as CMS (content management system), Google Analytics 4 for analytics and Microsoft Clarity for user experience improvement. It uses necessary cookies from WordPress. Cookiebot by Usercentrics is the solution we’ve chosen to manage cookie consent, and is implemented via Google Tag Manager to comply with Google’s latest privacy terms and Quebec’s Loi sur la protection des renseignements personnels. These are all necessary cookies.

We also use Google Analytics to monitor performance. We will soon be adding advertising cookies to help us run brand awareness campaigns. These are optional cookies that you can decline.

If you have any questions, please contact us.

Information collected

Personal information

We may collect personal information, such as your name, email, phone number and contact details, when you voluntarily provide it via :

  • Contact forms generated by WordPress Kadence on our website
  • The DatedeChoix appointment scheduling platform (https://osteoatmcdion.datedechoix.com/)
  • Direct telephone calls

Health information

As part of our osteopathy and sports therapy services, we collect and process information relating to your health. This data is managed via the DatedeChoix platform, which serves as a CRM for customer files.

Automated information

We may automatically collect non-personal information, such as cookies and analysis data, in order to improve your experience on our website.

Use of information

We use your personal information for the following purposes:

  • Provision of services: to provide you with the information, products or services you request, including the management of your appointments via DatedeChoix.
  • Communication: to communicate with you and respond to your requests by telephone, e-mail or via our forms.
  • Healthcare: to provide osteopathic and sports therapy services, including medical record keeping.
  • Analytics: to analyze and improve the performance and content of our website via Google Analytics and Microsoft Clarity.

Data sharing and disclosure

We may share your personal information with trusted third parties for the purposes described in this policy:

  • DatedeChoix: Appointment scheduling and customer file management platform
  • Google Analytics and Microsoft Clarity: for website analysis (anonymized data)
  • Healthcare professionals: If necessary for your treatment and with your consent
    We will not sell, rent or exchange your personal information with third parties for marketing purposes.

Your rights

You have rights regarding your personal information under the RGPD and the Quebec Data Protection Act.

These rights include :

  • Access: You may request access to the personal information we hold about you.
  • Rectification: You may request the correction of inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal information under certain circumstances.
  • Data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format.
  • Objection: You may object to the processing of your personal data for certain purposes.

To exercise these rights, please contact Marie-Claude Dion directly at mcdion@osteoatmcdion.com. Your request will be processed within a reasonable time.

Data security

We take appropriate security measures to protect your personal information from unauthorized access or disclosure.

Data retention

We will retain your personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our data practices.

Please check this page periodically for updates.

Contact Marie-Claude Dion and the website team

If you have any questions or concerns about this privacy policy or our data practices, please contact us at :

Responsible for data protection: Marie-Claude Dion, assisted by her Web team
Contact details:

Osteopathy and Sports Therapy Marie-Claude Dion
916 Duluth Ave. E.
Montréal, QC H2L 1B6
Telephone: 514 377-0936
E-mail: mcdion@osteoatmcdion.com

International transfers

Some of the services we use (Google Analytics, Microsoft Clarity) may transfer your data to countries outside Canada. These transfers are carried out in accordance with applicable data protection laws.

Cookie management

Necessary cookies (5)

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Necessary cookies (5)

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Supplier Purpose Maximum duration Type
CookieConsent Cookiebot by Usercentrics Stores the user’s permission to use cookies for the current domain 1 year HTTP Cookie
crumb WordPress/GTM Ensures visitors’ browsing security by preventing the falsification of requests between sites. This cookie is essential for the security of the website and the visitor. Session HTTP cookie
rc::a WordPress This cookie is used to distinguish humans from robots. This is beneficial for the website to create valid reports on their site usage. Persistent Local HTML storage
rc::c WordPress This cookie is used to distinguish humans from robots. Session Local HTML storage
test WordPress Used to detect whether the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for the website’s compliance with the RGPD. Persistent Local HTML storage

Statistical cookies (3)

Statistical cookies help website owners, by collecting and communicating information anonymously, to understand how visitors interact with websites.

Name Supplier Purpose Maximum duration Type
_ga Google Analytics Stores a unique identifier that is used to generate statistical data about how visitors use the website. 2 years HTTP cookie
_ga_# Google Analytics Used by Google Analytics to collect data on the number of times a user has visited the website as well as the dates of the first and most recent visits. 2 years HTTP cookie
_clck Microsoft Clarity Persists the unique Clarity identifier for this site on this browser. This ensures that behavior on subsequent visits to the same site will be attributed to the same user ID. Complies with Law 25. 1 year HTTP cookie
_clsk Microsoft Clarity Connects to multiple user sessions on a website to optimize the live chat experience. Law 25 compliant. 1 day HTTP cookie


This privacy policy is effective since September 22, 2023, in Quebec, CA. It was last updated on July 29, 2025.